Returns, Refunds & Cancellations
Learn how returns, refunds, and cancellations work based on the seller’s policy and your order status.
Catalog
How do I request a return or refund?
To request a return or refund, you should contact the seller directly through DogPack. Each seller manages their own return and refund policies, so they will guide you through the next steps based on your order.
Can I cancel my order after placing it?
If you would like to cancel your order, you should contact the seller as soon as possible. Cancellations are only possible before the order has been fulfilled or shipped, and approval depends on the seller’s policy.
What should I do if there is an issue with my order?
If there is an issue with your order, such as receiving the wrong item or a damaged product, you should contact the seller directly. They will work with you to resolve the issue as quickly as possible.
What if the seller does not respond or I am unable to resolve the issue?
If you are unable to reach the seller or resolve the issue, you can contact DogPack support at support@dogpackapp.com. Our team will review the situation and assist where possible.